SMART SKILLS is offering businesses in Devon free training from the Chartered Management Institute (CMI) Level 3 Principles of Leadership & Management syllabus; funded by the European Social Fund.

An Introduction to CMI Level 3 Award Leadership and Management: Principles of Customer Service

This workshop is non-regulated and will give you a taste of one of our Leadership and Management courses. Customer service is critical to the success any business in this session. Learners will discuss what makes good customer service and the impact of poor customer service on a business.

What will I learn?

An introduction to:

  • Understanding the features and benefits of good customer service
  • Understanding the factors that influence customer needs and expectations
  • Knowing how to deliver good customer experience
  • Knowing how to identify and respond to customer service problems.
Course dates

Thursday 14th July 2022, 11.00am-1.00pm


Choose to learn face-to-face or online. This workshop will be delivered face-to-face at Petroc College and online using Owl 360 Video Conferencing.