SMART SKILLS is offering businesses in Devon free training from the Chartered Management Institute (CMI) Level 3 Principles of Leadership & Management; funded by the European Social Fund.

CMI Level 3 Leadership & Management Unit 305: Building Stakeholder Relationships Using Effective Communication

Developing relationships with internal and external stakeholders is an essential management skill. Stakeholders can have a positive or negative impact on the success of an organisation. The aim of this unit is to equip managers to identify and understand stakeholder’s needs, know the purpose and benefits of building relationships with different stakeholder groups, and the methods of communicating with them to achieve results.

What will I learn?
  • Know the purpose of building stakeholder relationships
  • Understand different channels and types of communication used to build relationships with stakeholders
  • Know how to respond to barriers when communicating with stakeholders
  • Know how to use stakeholder communication
Course dates

Thursday 2nd, 9th & 23rd February 2023, 12.00-3.00pm (3 x 3-hr sessions)


This workshop will be delivered online by Petroc College