Client Contact Administrator – Full Time & Part Time - Permanent

Location: Plymouth
Working hours: A variety of working patterns are currently available
Full time: 10.00 a.m. to 6.00 p.m. Monday to Friday
Part time: 10.00 a.m. to 2.00 p.m. or 2.00 p.m. to 6.00 p.m. across 3, 4 or 5 days Salary: £21,528 (part time pro rata)

Would you like to work within a people focussed company that offers 25 days holiday a year (part time pro rata), plus all bank holidays, plus 3 additional ‘thanks holidays’ (usually between Christmas and New Year), paid birthday leave, a paid charity day, a generous employer supported pension scheme, access to a healthcare scheme and a cycle to work scheme?

We have immediate positions available to join our team of Client Contact Administrator team based in Plymouth, within a riverside office that offers free team parking and electric charger points for electric vehicles.

This is an opportunity for you to be part of a dynamic team undertaking key follow up activities with young people, parents and partners.

The role will include caseload support by telephone, follow up and monitoring of outcomes as well as being first line support to incoming calls to CSW. The role will include the need to make an initial assessment of need and to liaise closely with colleagues within CSW to ensure a seamless level of support for young people.

You will need to be comfortable with a lot of telephone work, be able to show an aptitude for communicating with a wide range of people through a variety of channels and have a solution focussed approach.

Possessing excellent ICT skills, you should be meticulous in recording data.

This is an office based role. The usual full time working hours are 10.00 a.m. to 6.00 p.m. Monday to Friday.
You would however need to be prepared to work with the team on some occasional Saturdays across the year (on shorter shifts) and to vary your full time working hours to 11.00 a.m. to 7.00 p.m. for short periods of focussed team work (known well in advance).

CSW Group are the largest single provider of information, advice and guidance services across the South West region and operate a range of contracts supporting young people to make successful transitions at key points of their lives. This work includes careers guidance services in schools and the community, supporting young people with a range of individual needs including SEND, mental health and those involved in the Youth Justice system, as well as working with those not in education or employment (NEETs) to re-engage them in positive outcomes.

Apply with a CV and a covering letter/supporting statement, or an application form is available to download below.

Your application form or covering letter/supporting statement should state how you meet the criteria for the role which are outlined in the Job Description for you to refer to.
Please e-mail your application to Details can be made available in alternative formats upon request.

Vacancy reference: 1176
Closing date: Monday 15th August
Interview date: w/c 15 August 2022

Job Advert
Job Description
Application Form

Through its work CSW Group actively safeguard and promote the welfare of young people and vulnerable adults and all employees and volunteers and others working on behalf of the company are required to share this commitment. Successful individuals will be required to undergo full vetting checks including an enhanced disclosure by the Disclosure and Barring Service.

We are an equal opportunities employer and positively encourage applications from suitably qualified candidates regardless of gender, race, age, disability, sexual orientation, religion or belief.