SENDIASS Enquiry and Referral Officer

We have a temporary post (to March 2022) to support SEND children & young people and their families/carers across Cornwall make the most out of their education and improve their future opportunities through access to our SENDIASS Service.

Can you support children & young people with special educational needs and disabilities (SEND) and their families/carers to access our independent information and advice service?

The role: Enquiry and Referral Officer (37 hours a week)

You will be responsible for the following activities:
• Providing a high quality first point of contact to individuals contacting our impartial and confidential SENDiass Service.
• Assessing individual’s information needs and provide up-to-date information on services which meet those needs,
• Collecting feedback from individuals to enable us to improve the service.

You will need high levels of communication skills and have empathy with callers who may be distressed, frustrated or anxious. Ideally you will have the level 1 SENDIASS qualification, but this can be provided to a suitable candidate. You will need to be respectful and proactive in this role.

Salary for this role is: £18,112.50

CSW Group are the largest single provider of information, advice and guidance services across the South West region and operate a range of contracts supporting young people to make successful transitions at key points of their lives. This work includes careers guidance services in schools and the community, supporting young people with a range of individual needs including SEND, mental health and those involved in the Youth Justice system, as well as working with those not in education or employment (NEETs) to re-engage them in positive outcomes.

If you are interested in joining the CSW team, we would love to hear from you.

The Job description outlines the criteria for the role, your application form or covering letter with your CV should state how you meet the criteria.

An application form is available to download from our website

Alternatively, please e-mail with your CV and covering letter.
Details may be made available in alternative formats upon request.

Vacancy reference: 1127
Closing date: 9am 13th August 2021

Job Advert
Job Description
Application Form

Through its work CSW Group actively safeguard and promote the welfare of young people and vulnerable adults and all employees and volunteers and others working on behalf of the company are required to share this commitment. Successful individuals will be required to undergo full vetting checks including an enhanced disclosure by the Disclosure and Barring Service.

We are an equal opportunities employer and positively encourage applications from suitably qualified candidates regardless of gender, race, age, disability, sexual orientation, religion or belief.